Customer Experience Survey

Question 1

How would you rate our scheduling process? (1 = poor, 10 = excellent)

Question 2

Did the team greet you pleasantly and stay well-mannered throughout the job?

Question 3

Was our team clean and presentable?

Question 4

Was our team helpful in answering all your questions?

Question 5

Was the work area kept clean and tidy during and after the refinishing process?

Question 6

Did the Craftsman check your door for any issues before removing it, and assist in the selection of color and shine?

Question 7

Did the Craftsman inspect all your exterior doors for damaged weather strips?

Question 8

If no inspection was done, would you have allowed them to?

Question 9

If the inspection was not completed, would you allow us to return to do it?

Question 10

Was all hardware placed on a towel or mat to protect your floor and hardware?

Question 11

After the door(s) were re-installed, did you personally check your hardware (using key) and door functions to ensure everything is working properly?

Question 12

Upon completion, were 2 layers of plastic or paper put over the door with wadded-up paper balls between the layers?

Question 13

Would you like an annual courtesy call to possibly schedule a maintenance visit (soft sand + 2 more coats of finish)? Pricing will be discussed at that time.

Question 14

Any suggestions to improve our service? (optional)

Question 15

Would you refer our company to friends or family?

Question 16

How would you rate your overall experience with us? (1 = poor, 10 = excellent)